Shipping & Returns


POLICY

WE HOPE YOU LOVE YOUR ITEMS, BUT IF YOU DECIDE IT ISN'T THE RIGHT FIT, OR IT'S JUST NOT YOUR STYLE, WE UNDERSTAND! WE'VE CREATED A HASSLE-FREE RETURN POLICY TO ALLOW YOU TO PICK OUT SOMETHING NEW, AT YOUR CONVENIENCE!

ALL RETURNS ARE ELIGIBLE FOR ONLINE STORE CREDIT (AN E-GIFT CARD) ONLY. THE E-GIFT CARD CAN ONLY BE USED ON OUR WEBSITE. MERCHANDISE MUST BE RETURNED WITHIN 7 DAYS OF PURCHASE IN ITS ORIGINAL CONDITION - TAGS ATTACHED, UNWORN, UNWASHED, & UNALTERED. FINAL SALE ITEMS ARE NOT ABLE TO BE RETURNED OR EXCHANGED.

PROCEDURE

1. IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE EMAIL CRYSTAL@MILOANDLILYBOUTIQUE.COM FOR YOUR APPROVAL AND FREE RETURN LABEL (WHICH WILL BE SENT VIA E-MAIL).

2. SHIP THE PRODUCT BACK TO US, USING THE FREE RETURN LABEL. PLEASE INCLUDE THE ORIGINAL PACKING SLIP IN YOUR SHIPMENT.

3. ONCE WE RECEIVE THE ITEM(S), YOU WILL RECEIVE AN EMAIL WITH AN E-GIFT CARD FOR THE DOLLAR AMOUNT OF THE ITEM(S) YOU ARE RETURNING- PLEASE NOTE THAT ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.

4. THE E-GIFT CARD DOES NOT EXPIRE; YOU MAY PLACE A NEW ORDER AT ANY TIME. 

 

SHIPPING & DELIVERY

ALL ORDERS PLACED WITHIN CONTINENTAL US WILL HAVE A $5 FLAT RATE SHIPPING FEE UNLESS OTHERWISE SPECIFIED AT CHECKOUT. 

ALL ORDERS PLACED WILL BE PROCESSED AND SHIPPED WITHIN 1-2 BUSINESS DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION. ORDERS PLACED AFTER 3PM ON FRIDAYS WILL SHIP THE FOLLOWING MONDAY. THERE MAY BE ADDITIONAL DELAYS DUE TO WEATHER, HOLIDAYS, AND USPS EXCEPTIONS BEYOND OUR CONTROL; HOWEVER, YOU WILL BE NOTIFIED BY EMAIL IMMEDIATELY IF SUCH A DELAY EXISTS. AS SOON AS YOUR ORDER SHIPS YOU WILL RECEIVE AN EMAIL CONFIRMATION TO THE EMAIL ADDRESS PROVIDED FROM THE ACCOUNT.

ORDERS ARE NOT SHIPPED ON SUNDAYS OR HOLIDAYS.

ALL ORDERS ARE SHIPPED FROM OKLAHOMA CITY, OK 73120. 

MERCHANDISE AVAILABILITY

WE ORDER IN SMALL QUANTITIES. IF AN ITEM YOU LIKE IS SOLD OUT, PLEASE EMAIL CRYSTAL@MILOANDLILYBOUTIQUE.COM FOR BACK ORDER OPPORTUNITIES.

MILO & LILY RESERVES THE RIGHT TO DETERMINE ELIGIBILITY FOR RETURNS, AND TO UPDATE THIS POLICY AT ANY TIME WITHOUT NOTICE. 

MILO & LILY IS NOT RESPONSIBLE FOR ANY RETURN PACKAGES THAT ARE LOST OR DAMAGED.